Greetings to https://fish-and-spins.uk/faq/, in which we have gathered responses for the very most common commonly posed queries from the UK customer community. Our platform operates beneath a valid legitimate UK Betting Regulatory permit, ensuring that each spin, wager, and exchange satisfies the stringent compliance standards required by United Kingdom members.
Fresh players often inquire concerning the signup procedure. Creating your account with us requires about 3 moments. You will be required in order to submit fundamental information like your full legal name, month of your birth date, UK residence, plus communication data. In accordance with UK Gaming Commission requirements, every online platforms must confirm member identification within seventy-two business hours of your initial cashout request, and that is how come we might may require for additional documentation including as your driver's license or household bill.
Our casino is set apart by means of our exclusive dedicated portfolio featuring aquatic-themed titles and exclusive game systems. We have teamed up with top gaming providers to help provide unique slots you won't find on competing platforms. Our strong dedication toward clarity ensures each title RTP figures are openly presented, spanning between 94% up to 98.5% across our portfolio.
Handling the Fish & Rotations membership must remain easy and protected. We have introduced 2-factor security as being one voluntary security option, strongly suggested toward every members looking to desire advanced profile safety. The individual control panel provides total oversight over your own betting activity, current promotions, plus outstanding transactions.
Banking transfers through our site get processed through encrypted pathways employing SSL security. Our casino support multiple payment methods customized exclusively for UK members, guaranteeing simple payments plus withdrawals.
| Debit Methods (Visa/Mastercard) | Immediate | 1-3 business workdays | £10 | £5,000 |
| PayPal | Instant | 24 h | £10 | £10,000 |
| Bank Transfer | 1-2 business days | 3-5 banking days | £20 | £25,000 |
| Trustly | Instantaneous | 24 hrs | £10 | £10,000 |
| Paysafecard | Instantaneous | Not offered | £10 | £1,000 |
Withdrawal requests undergo our verification review timeframe that generally lasts 24 h. Within the window, you maintain the ability to help undo your payout if you change the decision. Once validated, your completion period varies on the selected system. Electronic-wallets typically are speediest, while traditional bank payments need extra working days.
Our gaming library features above 800 games spanning spinning games, table options, plus real-time croupier experiences. The filter system permits filtering through supplier, title type, risk rating, plus RTP value. Smartphone functionality applies for both iOS plus Android platforms with no needing application setups—just reach our very own platform via the device browser.
Wagering terms on Marine plus Rotations are clearly displayed regarding every offer. Our very own typical sign-up promotion includes a 35x rollover requirement, computed upon your bonus amount exclusively (never funding and promotion). Slot weightings vary: slot games weigh 100%, while card options usually count 10-20%. Max wager caps are enforced within offer wagering, generally limited to £5 per rotation or hand.
We regard the obligation towards customer safety very seriously. Our alliance together with GamCare & BeGambleAware offers connection to expert assistance services. Funding caps can be configured & modified via the account preferences, and increases bound by an 24-hour timeout-off duration. Time checks break gaming during times you choose, notifying you personally regarding session time and spending.
Player assistance operates through real-time messaging (accessible 09:00-01:00 GMT), email assistance offering average response durations under 4 hours, and a complete help hub including above 150 comprehensive resources. The service team receives focused instruction in identifying compulsive gambling signs plus will direct customers to appropriate programs.
For account-specific queries, maintaining the user ID available helps expedite the support procedure. Our team do not require the your access code through whatsoever messaging method—any similar inquiry ought to become flagged instantly toward our dedicated safety team.
